We ask you about the issue and any communication you’ve had with your tenant regarding it. We’ll need copies of your tenancy agreement and communications to date. Once we have everything we need and the relevant contact details for all parties we will be able to get started.
We let you know the fee and take payment so that we can move forward. We will contact your tenant to regarding the dispute points as agreed.
We will follow industry guidelines to manage the issue appropriately. We will keep in touch with you to assess any progress and consider a future action plan, if required. Dependant on the severity of the dispute we may refer your case to our partner legal firm, who will provide a quotation for any action they recommend is taken.
And that’s it! We know that dealing with disputes can be a very stressful time, but with our straight forward approach and bespoke packages we really can take away some of the challenges. To take advantage of this service please call us on 0333 320 2207 or complete the contact form below.